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Support

A direct support path for builders shipping with gogogoapi.

Get help with sign-in, prepaid credits, API keys, model request errors, and production questions.

Contact support

Email us from the address you used to sign in. For API or billing questions, include enough context for us to trace the request without asking for your API secret.

support@gogogoapi.com
Never send full API keys, private keys, seed phrases, or payment credentials. Redact secrets before sharing logs or screenshots.

API key setup

Share the route, response status, and whether the request used a dashboard session or Bearer API key.

Credits and balance history

Include the transaction hash, deposit amount, approximate time, and account identifier shown in the dashboard.

Model request errors

Send the endpoint, HTTP status, error code, and a minimal request body with sensitive content removed.

Security concern

Report exposed API keys, suspicious usage, or account access problems so we can help contain impact.

Before opening a ticket

Account email or sign-in method
API endpoint and error code
Request time with timezone
Transaction hash for credit issues
Screenshots with secrets redacted

Useful links

Quickstart docsAvailable modelGateway statusFAQ

Credit top-up self-check

Run through these before opening a credit ticket. It helps us resolve failed or delayed top-ups faster.

Confirm the dashboard network and token match the transfer you sent.
Check that the signed-in AA account has enough USDT or USDC before buying credits.
Wait for a confirmed transaction hash before pressing confirm again.
If credits still do not appear, include the hash, amount, network, token, and account address in your support email.
Ready to build

Sign in, buy credits, create an API key.

Use the dashboard to fund USD credits with USDT or USDC, create a backend key, and send your first China model API request.

Open dashboard